Return & Replacement Policy

Effective Date: 05/01/2026

National Wood Craft (“Company”, “we”, “our”, “us”) operates as a manufacturer and wholesale supplier of handmade wooden products. Due to the natural characteristics of wood and handcrafted production, all return and replacement requests are governed by this policy.

1. Policy Scope

  • All retail, wholesale, and bulk orders
  • Orders placed via website, email, phone, or direct communication
  • Domestic and commercial transactions

By placing an order with National Wood Craft, the buyer confirms acceptance of this policy.

2. Nature of Handmade Wooden Products

  • Unique wood grain patterns
  • Natural color shade variations
  • Minor size, carving, or finish differences

These are inherent characteristics and not considered defects.

3. Eligible Cases for Return or Replacement

3.1 Damaged Product on Delivery

If the product is received damaged due to transit or packaging issues.

3.2 Incorrect Product Delivered

If the delivered product does not match the confirmed order specifications or quantity.

4. Mandatory Reporting Timeline

All claims must be reported within 48 hours of delivery. Requests after this period will not be accepted.

5. Required Documentation for Claims

  • Clear images of the product
  • Images of outer and inner packaging
  • Unboxing video (mandatory if available)
  • Invoice or order reference number

6. Non-Returnable & Non-Replaceable Conditions

  • Natural wood grain or color variations
  • Minor handmade size differences
  • Carving or finishing variations
  • Custom-made, bulk, or export orders
  • Damage due to usage or mishandling
  • Late or unsupported claims

7. Custom and Bulk Orders

Custom-designed, bulk, and made-to-order products are strictly non-returnable and non-refundable.

8. Replacement Process

  • Claim submission with complete proof
  • Internal quality verification
  • Approval or rejection decision
  • Replacement dispatch if approved

The company reserves the sole right to approve or reject claims.

9. Replacement Dispatch Timelines

Replacement timelines depend on production schedules and availability. No fixed delivery date is guaranteed.

10. Refund Policy

  • Cash refunds are generally not offered
  • Replacement is the preferred resolution
  • Refunds are issued only in exceptional cases

11. Shipping & Logistics

  • Delivery timelines may vary
  • Logistics partners are company-selected
  • Customer cooperation required for reverse pickup

12. Limitation of Liability

  • Logistics delays
  • Natural handmade variations
  • Indirect or consequential damages
  • Improper handling by customer

13. Policy Abuse & False Claims

The company reserves the right to reject fraudulent claims and take legal action if necessary.

14. Policy Modifications

This policy may be updated at any time without prior notice. Changes are effective upon publication.

15. Acceptance of Policy

By placing an order, the buyer confirms acceptance of this Return & Replacement Policy.

16. Contact Information

For return or replacement-related queries, please contact us through the official channels listed on our website.